Refund policy
Thank you for shopping with us. Please read this Refund Policy carefully before making a purchase. By placing an order on our store, you agree to the terms outlined below.
All Sales Are Final
All sales are final. We do not accept returns, refunds, or exchanges for reasons such as change of mind, wrong size selection, dissatisfaction with the product, or delays caused by the carrier.
Refunds or replacements are only accepted under the specific circumstances listed below.
Eligible Refunds / Replacements
We only offer refunds or replacements if:
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The item you received is damaged, defective, or faulty upon arrival, or
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You received the wrong item compared to what you ordered.
If one of the above conditions applies, you must contact us within 7 days of delivery.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us at:
Your email must include:
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Your order number
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A clear description of the issue
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Photo or video evidence clearly showing the damage, defect, or incorrect item
Requests submitted without sufficient proof may be denied.
Resolution Process
Once your request is received and reviewed:
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If approved, we will either:
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Send a replacement at no additional cost, or
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Issue a refund to your original payment method
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Refunds, if approved, will be processed within 5–10 business days, depending on your payment provider.
We reserve the right to choose whether a refund or replacement will be issued.
Non-Refundable Items
Refunds or replacements will not be issued for:
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Incorrect size, color, or variant chosen by the customer
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Normal wear and tear
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Damage caused by misuse, washing errors, or improper care
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Items marked as final sale, sale, or discounted
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Orders with incorrect shipping information provided by the customer
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Lost or stolen packages marked as delivered by the carrier
Shipping Issues
We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect address details provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.
Chargebacks & Disputes
Initiating a chargeback without contacting us first is considered a violation of this policy. We reserve the right to dispute any chargeback that does not comply with our Refund Policy.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon being posted on our website.
It is the customer’s responsibility to review this policy before making a purchase.
Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
By completing a purchase on our store, you acknowledge that you have read, understood, and agreed to this Refund Policy.